SUPPORT CHANNELS
Our customers are happier when they can find answers without having to wait for a support agent to call them. The Help Center enables a searchable knowledge base, viewing help videos, Rate articles, and assisting in creating a ticket.
All our customers are offered24/7 access to the help center @ https://help.peoplecentral.co/portal/en/home
Offer personalized interaction: Customers can submit tickets from the Help Center for questions that need personal attention. They can also track their ticket’s status or respond to your team's comments from the same interface.
We have created more than 261 knowledge base articles based on our years of common question inquiries. The knowledge base provides step by step understanding of the working of a feature as well as resolution to the minor setup or configuration issues.
Intend to quickly troubleshoot and resolve issues anytime, 24/7, without needing a support agent.
We are growing the knowledge base as and when our support Chatbot (ABBY) fills us with what our clients are searching for and are unable to get a resolution.
We have created more than 185 help videos as part of our knowledge base articles. The video provides step by step understanding of the working of a feature as well as resolution to the minor setup or configuration issues.
Intend to quickly troubleshoot and resolve issues anytime, 24/7, without needing a support agent.
We are growing the help videos as and when our support Chatbot (ABBY) fills us with what our clients are searching for and are unable to get a resolution.
The support team, over the years, has been trying to add as many possible support channels; the new addition is the support Chatbot. Provide a helping hand for our support representatives and 24/7 support for our customers.
ABBY helps in 2 ways
01. It interacts with the clients 24/7 without needing an agent and
02. It advises us where it couldn't assist the client, and we use this information to add the KB and Videos in the Support portal.
ABBY has tremendously assisted our clients; with this growing confidence, we intend to add maximum possible issue resolution in the coming days and months, enabling support without even needing to initiate a call to an agent.
NOTE: We are building a WhatsApp support solution and rolling it out when available.