SMEPayroll Security

We safeguard your data 24/7. We take great pride in our ISO 27001 certification because it confirms the breadth and strength of our security practices and our commitment to safeguarding the data of our customers.

Personal Data Protection Act 2012

People Central Pte Ltd (“SMEPayroll”) takes its responsibility towards Singapore’s Personal Data Protection Act 2012 (“PDPA”) seriously.

We recognize the importance for us to safeguard, manage and protect the personal data you have provided to us. Our Data Protection Policy is meant to give you a clear view of how we collect, use and disclose your personal data.

  1. PDPA INTRODUCTION

    1.1 “Personal Data” is defined by the PDPA as data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access.

    1.2 We will only collect your personal data in accordance with the PDPA either directly from you or your authorized representatives, and/or through our third party service providers (e.g. partners, resellers). We will obtain your consent for the collection, use, disclosure and/or processing of your personal data for the intended purposes, unless an exception under the law permits us to collect and process your personal data without your consent.

  2. PURPOSES FOR COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL DATA

    2.1 The personal data we collect may be used, disclosed and/or processed for various purposes, depending on the circumstances, which include but are not limited to:

    1. Administrative matters on your product, service purchases and/or subscriptions, managing your accounts, processing your signups/registrations for mailing lists, etc.
    2. Facilitating SMEPayroll's ability to provide you with the products and services which you use
    3. Communicating with you on your enquiries, and/or sending you marketing, and/or promotional information and materials relating to products and/or services that we may be selling or marketing.
    4. Conducting market research and/or customer satisfaction surveys; and
    5. Any other purposes that we notify you of at the time of obtaining your consent. (collectively, the “Purposes”)

    As the purposes for which we may collect, use, disclose or process your personal data depend on the circumstances at hand, the purposes above are not an exhaustive list. However, we will notify you of any other purpose at the time of obtaining your consent, unless processing of your personal data without your consent is permitted by the PDPA or by law.

    2.2 In order for us to run our business operations more efficiently and to fulfill the above-said Purposes, we may disclose your personal data to our third party service providers, and/or our affiliates or related corporations, and/or other third parties whether sited in Singapore or outside of Singapore, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes.

  3. SPECIFIC ISSUES FOR THE DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

    3.1 We respect that the personal data you have provided us is confidential. With that in mind, we will not disclose your personal data to other third parties without obtaining your permission first.

    3.2 However, we may disclose your personal data to other third parties without obtaining your permission first in certain situations which include but are not limited to:

    1. situations in which the disclosure is required or authorized based on the law and/or regulations and/or permitted by the PDPA or law
    2. situations in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of any individual;
    3. situations in which the disclosure is compulsory for any investigation or proceedings
    4. situations in which the personal data is disclosed to an officer of a prescribed law enforcement agency, upon production of written authorization signed by the head or director of that law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer
    5. situations in which the disclosure is to a public agency and such disclosure is necessary in the public interest;

    3.3 If we disclose your personal data to third parties with your consent, we will ensure the best efforts are taken said third parties to protect your personal data.

  4. REQUEST FOR ACCESS AND/OR CORRECTION OF PERSONAL DATA

    4.1 You may request to access and/or correct your personal data that is in our possession by submitting a written request to us. Please submit your request below.

    4.2 When you make a request to access your personal data, we will request certain information from you in order to determine your identity with certainty. Once we have sufficient information, we will seek to provide you with the relevant personal data within 30 days. Please note that the PDPA exempts certain types of personal data from being subject to your request to access it.

    4.3 When you make a request to correct your personal data we will request certain information from you in order to determine your identity with certainty. Once we have sufficient information, we will seek to correct your personal data within 30 days. If we are unable to correct within 30 days, we will notify you of the earliest time within which we can correct. Please note that the PDPA exempts certain types of personal data from being subject to your request to correct it.

    4.4 There will be a reasonable charge for the handling and processing of your requests to access and/or correct your personal data. We will provide you a written estimate of the charges, and we are not required to respond to or deal with your request unless you have agreed to pay the charge.

  5. REQUEST TO WITHDRAW CONSENT

    5.1 You may withdraw your consent for the collection, use, disclosure and/or processing of your personal data that is currently under our possession. Please do so by submitting your request below.

    5.2 We will try to process your request within 30 days of which your request for withdrawal of consent was made. If we are unable to make the withdrawal within 30 days, we will notify you of the earliest time within which we can make the withdrawal. After this, we will not collect, use and/or disclose your personal data in the manner stated in your request.

    5.3 However, please note that withdrawal of consent could result in certain legal consequences arising from such withdrawal. Depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us.

  6. ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

    6.1 If your personal data is to be used by SMEPayroll to take a decision that affects you, or disclosed to a third party organization, we will take efforts to ensure that it is accurate and complete. However, this means that you should update us of any changes to the personal data that you had initially provided us. We will not be responsible for personal data that is inaccurate due to your not updating us about the changes to the personal data you had initially provided us.

    6.2 We will also ensure that your personal data is adequately protected and secured. We will place reasonable security arrangements to prevent any unauthorized access, collection, use, alteration, disclosure, loss and/or damage of your personal data. However, we do not take responsibility for unauthorized access or use of your personal data by third parties that are wholly due to factors that are beyond our control.

    6.3 If your personal data is to be transferred outside of Singapore, we will comply with the PDPA laws in this matter, including

    1. Obtaining your consent, unless an exception under the PDPA or the law permits us to do so otherwise
    2. Taking the necessary steps to ensure that the foreign organization receiving your data is legally bound by enforceable laws that require them to maintain a standard of protection that is comparable to the protection under the PDPA
  7. UPDATES OF DATA PROTECTION POLICY

    7.1 In our efforts to ensure that we manage and protect your personal data properly, we will actively review our policies and procedures from time to time. We reserve the right to change the terms of this Data Protection Policy at our discretion. The latest policy will be updated and available on our website.

  8. COOKIE POLICY

    8.1 In our efforts to improve your browsing experience, we use cookies on our website. These cookies are text file that store or record information about your use of our website.

    8.2 These cookies help us collect information about your browsing habits, and improve your browsing experience, remember your preferences, understand our website performance.

    8.3 You can control which cookies you want to allow or disallow via your web browser’s settings. If you disallow the cookies on our website, you should note that you might not be able to access the full range of functions that our website offer.

    8.4 Personal data (if any) that we collect vis cookies may be passed onto third party service providers, for one of more of the purposes listed in 8.2, for managing and administering our website, or for the purpose of data hosting, storage or back up.

    8.5 Your usage of our website constitutes consent by to our use of Cookie Policy.

DIGITAL SOLUTION FOR ALL YOUR HR NEEDS

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SMEPAYROLL - HR and Payroll Software

10+

Years

1000+

Clients Served

100k

Employees

35

Team Members

100+

Testimonials

4.2

Google Reviews

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Why Smepayroll

Customer Testimonials

Find out how our clients thrive using one of the best singapore's payroll software.

Yin Kang

“I find this software very user-friendly and is suited for computer users of all proficiency levels. For myself, every month it only takes me 10 -15 minutes to do up the payroll for the entire company.”

Yin Kang
HR - Goh Boon Kok
Jenny Foo

"We are happy and satisfied with SMEPayroll software and the better tech support provided for the user. This software is user friendly and the support team is very responsive and helpful. Highly recommended!"

Jenny Foo
HR & Admin Manager - U Pins
Lucas Seah

"SMEPayroll is a very powerful tool and I thank the SME Payroll account manager for actively assisting me several times. The software is also regularly updated base on the requirements of Singapore law."

Lucas Seah
MD - Execllence Singapore
Jennifer R. Crizaldo

"SMEPayroll is so simple to use that I didn’t even need to look at the instructions, it was self-explanatory and user-friendly. I would have no hesitation in recommending SMEPayroll to any business looking for excellence in product and service."

Jennifer R. Crizaldo
HR Officer - Cem Pyramid
Vishal Attal

"We have been using SME Payroll product for more than 4 years now. We are impressed with simple ways of processing payroll, bank & CPF payroll feeds and continuous updates to the system. Keep up the good work!"

Vishal Attal
Director - Kaira Global
Kalavathi

"With reference to the payroll as a client, we are satisfied with the software. Its veryuser-friendly, easy to use & the support is very efficient. After the payroll has been install in the company our job has really been smooth & efficient. We wish SMEPayroll to continue like the same."

Kalavathi
Accounts - CKR Contract Services
Katherine

"I have been working with SME Payroll software for years now and I have been highly satisfied. When there is any issue with regards to upgrades, the team is just a phone call away. They are comfortable to work remotely and fix pretty much any problem in that manner. Working with a reliable system is important. This is why you would want to work with SMEPayroll."

Katherine
Principal - The Little House (Montessori)
Surjit Mehendale

"We are using SMEPayroll since the year 2008 the year in which we incorporated Goodwood. It is running very well and it’s very user-friendly. We are satisfied with your support team as well. They are prompt in their responses. They provide us updates periodically which we really appreciate. Keep it up and all the best to A&B for its future way."

Surjit Mehendale
A/C Manager - Goodwood Ship
Jono Law

"I am very glad that the support team has been giving very good support. The support team is supportive and has been providing my company an excellent tech support. The support team is understanding, patience and provides me with a very detailed understanding of the software usage. I just want to say thank you to the support team for his excellence service."

Jono Law
A/C Manager - Absolute Career Enterprise
Michelle Ng

"SMEPayroll provided a comprehensive training session for us to learn how to operate the system. With the use of the software, we were able to generate payrolls faster and more efficiently. SMEPayroll also comes with “Alerts and Reminders” which sends compliance updates automatically when declared, and has eased the overall HR process for us as an SME."

Michelle Ng
Manager - Pink Apple
Hans Van Roosmalen

"SMEPAYROLL has proven to be the right choice for us. It offers more than sufficient modules and possibilities, inclusive departments, leave management, progress management, e-filing of CPF and IRAS and much more. The support of the helpdesk is quick and to the point and the people are always willing to go the extra mile to help and advise."

Hans Van Roosmalen
MD - Wolero
Susan Ling

"SME payroll is user friendly and easy to use. It has comprehensive features as it includes leave, birthday, passport expiry reminders etc. IT support is also prompt and usually solves my issues within a day or 2 providing me with a smooth and uninterrupted experience. SME Payroll also listens to our needs and feedback and is quick to update and incorporate changes in the system when necessary."

Susan Ling
CA - Timeplus Business Concepts
Kellie Webster

"We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful."

Kellie Webster
Office Manager - The Butcher
Lorena Cruz

"Sales and after-sales customer service are commendable. Technical support is also very supportive."

Lorena Cruz
A/C Executive - Duprex (S)
Fatima Gani

"We are happy to use SME payroll for our office. They are very supportive."

Fatima Gani
Employee - Vulpes Investment Management
FV Soma

"We are writing to appreciate your Company for providing us SMEPayroll software that is well supporting our administrative and accounting function for our business requirement. Our accounts department has been using the SMEPayroll for many years. We wish to comment on the fact that despite our relatively high transaction volume, we are pleased and satisfied with the performance of the software in terms of its overall reliability and user-friendly Features that even our marketing department is able to extract figure for their planning and monthly report."

V Soma
Director - Glomax Maintenance
ArulJ

"We Thankful to you for your Great Support on these much of days and in upcoming period also. I really appreciate your Supporting team, whenever we request for Clarification – within a few Minutes we will get Clarified reply from either in call or by TeamViewer. Over Telephone call also your team will reply to our queries in very polite and respectful manner with Clear picture, it’s really appreciable. We are more comfort proceed our payroll process in SME payroll."

Arul.J
Admin Executive - Universal Solution

case studies

Below are a few of the case studies showcasing our commitment to deliverables.

Singapore Petroleum Corporation

SMEPayroll customized solution enabled SPC in providing a solution to all its40 service stations making it convenient for the stations to manage the payroll as well as HR activities as an individual entity, with global management for the head office.

Glomax Maintenance Services

GMS’s Management team possesses a wealth of experience spanning several decades. GMS needed an HR & Payroll solution that could accommodate various scenarios and options, as a family-orientedculture GMS didn’t want to leave any employee behind.

Snip Avenue

Snip Avenue has been using SME payroll for about 8 years to date. SME Payroll is a user-friendly software that suits the needs and wants of our requirements. We would highly recommend the use of SME Payroll.

SMEPayroll Reviews

Below are a few of the client reviews showcasing our commitment to deliverables.

M

MARY-ANN AC

Jovie is quick in helping us when we're encountering issues with the system. She is fast to respond and have a patience to explain why we encountered the problem. thumbs up for her.

F

felcia ang

Sam is very helpful and efficient! I always look for him if I need help with smepayroll portal and he will always try his his best to give me a quick solution. Thank you Sam.

K

Ke Min Boon

I would like to thank you Sam for helping me. Very fast response and he also will try his best to solve all the problem for me.

D

Divya Gupta

Satisfied with it. I recommend this product to everyone. It is very convenient and customer service is very reactive.

A

Amy Tiong

We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful. Smepayroll is very user friendly and easy to use. "I want to give 5 stars for Mr Amandeep Singh for the Mesmeric and Best support "

S

Sarena Duran

Good Product & Service, Being using it for over 5 years and very satisfied. Thanks to the SMEPayroll Team.

M

Maki Kuratani

I can get answer soon after i drop inquiries. If I am not sure how to solve the issue, they can always support me by remote control and show me how to do it. it can help me to understand the system more. They are very helpful.

G

Gloria Barroga

The support of the help desk is quick and to the point and the people are always willing to go the extra mile to help and advice..We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful Personally i want to thank Mr Amandeep Singh for his dedication to the clients relationship and best ever support.

J

Judith

Reliable and operational for Payroll work. All standard formulas that are according to MOM laws. Mr Amandeep singh is so supportive and best ever giving in instant and best support.

W

Waleed Bin Afzal

We are using the SME Payroll from the past one year and it is a complete packaged application that covers all the major pain points of the end user regarding HR and Payroll. The support team for SME payroll is also very active in responding to any query raised from the end user. They are so humble to serve you for your query. And it would be a little biased if I will not mention the name of Amandeep. He is the man who mostly interacted with me to resolve any of my issues regarding SME. He is such a kind, humble person that always makes it sure to address all the issues of the end user efficiently. He is one gem of a person really. Keep rocking man!

Y

Yuzhu

Our company,SAINTMARC PL. have been using the SMEPAYROLL software from Jan 2016.The system is user-friendly and meets all our requirements of a HR/payroll software. Features that we find extremely useful are: - Employee records are easily stored and retrievable, and it allows us to attach scanned images of NRIC,Certificates,etc. The dashboard provides a good overview of important dates, e.g pending employee confirmation and pass expiry dates - Monthly payroll becomes a breeze.The system is able to compute different salary rates on weekday,weekends and public holidays, among others.It generates the CPF and bank IBG files,in a format that is compatible with CPF Board and the bank for easier submission - The year-end IR8A submission is made simpler,as it will generate the IR8A for all employees.Their system is compatible with IRAS. Overall,the software is straightforward and after the sessions of training prior to using it, we were able to use it effectively.On top of that, SMEPAYROLL has for two year provided timely assistance any time we have inquiries or issues.Their trainers have been extremely helpful and attentive to our needs. We will continue to use the SMEPAYROLL software for a long time.

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