Personal Data Protection Act 2012
We recognize the importance for us to safeguard, manage and protect the personal data you have provided to us. Our Data Protection Policy is meant to give you a clear view of how we collect, use and disclose your personal data.
1.1 “Personal Data” is defined by the PDPA as data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access.
1.2 We will only collect your personal data in accordance with the PDPA either directly from you or your authorized representatives, and/or through our third party service providers (e.g. partners, resellers). We will obtain your consent for the collection, use, disclosure and/or processing of your personal data for the intended purposes, unless an exception under the law permits us to collect and process your personal data without your consent.
2.1 The personal data we collect may be used, disclosed and/or processed for various purposes, depending on the circumstances, which include but are not limited to:
As the purposes for which we may collect, use, disclose or process your personal data depend on the circumstances at hand, the purposes above are not an exhaustive list. However, we will notify you of any other purpose at the time of obtaining your consent, unless processing of your personal data without your consent is permitted by the PDPA or by law.
2.2 In order for us to run our business operations more efficiently and to fulfill the above-said Purposes, we may disclose your personal data to our third party service providers, and/or our affiliates or related corporations, and/or other third parties whether sited in Singapore or outside of Singapore, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes.
3.1 We respect that the personal data you have provided us is confidential. With that in mind, we will not disclose your personal data to other third parties without obtaining your permission first.
3.2 However, we may disclose your personal data to other third parties without obtaining your permission first in certain situations which include but are not limited to:
3.3 If we disclose your personal data to third parties with your consent, we will ensure the best efforts are taken said third parties to protect your personal data.
4.1 You may request to access and/or correct your personal data that is in our possession by submitting a written request to us. Please submit your request below.
4.2 When you make a request to access your personal data, we will request certain information from you in order to determine your identity with certainty. Once we have sufficient information, we will seek to provide you with the relevant personal data within 30 days. Please note that the PDPA exempts certain types of personal data from being subject to your request to access it.
4.3 When you make a request to correct your personal data we will request certain information from you in order to determine your identity with certainty. Once we have sufficient information, we will seek to correct your personal data within 30 days. If we are unable to correct within 30 days, we will notify you of the earliest time within which we can correct. Please note that the PDPA exempts certain types of personal data from being subject to your request to correct it.
4.4 There will be a reasonable charge for the handling and processing of your requests to access and/or correct your personal data. We will provide you a written estimate of the charges, and we are not required to respond to or deal with your request unless you have agreed to pay the charge.
5.1 You may withdraw your consent for the collection, use, disclosure and/or processing of your personal data that is currently under our possession. Please do so by submitting your request below.
5.2 We will try to process your request within 30 days of which your request for withdrawal of consent was made. If we are unable to make the withdrawal within 30 days, we will notify you of the earliest time within which we can make the withdrawal. After this, we will not collect, use and/or disclose your personal data in the manner stated in your request.
5.3 However, please note that withdrawal of consent could result in certain legal consequences arising from such withdrawal. Depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us.
6.1 If your personal data is to be used by SMEPayroll to take a decision that affects you, or disclosed to a third party organization, we will take efforts to ensure that it is accurate and complete. However, this means that you should update us of any changes to the personal data that you had initially provided us. We will not be responsible for personal data that is inaccurate due to your not updating us about the changes to the personal data you had initially provided us.
6.2 We will also ensure that your personal data is adequately protected and secured. We will place reasonable security arrangements to prevent any unauthorized access, collection, use, alteration, disclosure, loss, and/or damage to your personal data. However, we do not take responsibility for unauthorized access or use of your personal data by third parties that are wholly due to factors that are beyond our control. We will notify you without undue delay as soon as a data breach is confirmed, if any.
6.3 If your personal data is to be transferred outside of Singapore, we will comply with the PDPA laws in this matter, including
7.1 In our efforts to ensure that we manage and protect your personal data properly, we will actively review our policies and procedures from time to time. We reserve the right to change the terms of this Data Protection Policy at our discretion. The latest policy will be updated and available on our website.
8.2 These cookies help us collect information about your browsing habits, and improve your browsing experience, remember your preferences, understand our website performance.
8.3 You can control which cookies you want to allow or disallow via your web browser’s settings. If you disallow the cookies on our website, you should note that you might not be able to access the full range of functions that our website offer.
8.4 Personal data (if any) that we collect vis cookies may be passed onto third party service providers, for one of more of the purposes listed in 8.2, for managing and administering our website, or for the purpose of data hosting, storage or back up.
DIGITAL SOLUTION FOR ALL YOUR HR NEEDS
Claim Up To 50% Productivity Solutions Grant (PSG) from 1 April 2023! Learn More
“I find this software very user-friendly and is suited for computer users of all proficiency levels. For myself, every month it only takes me 10 -15 minutes to do up the payroll for the entire company.”
"We are happy and satisfied with SMEPayroll software and the better tech support provided for the user. This software is user friendly and the support team is very responsive and helpful. Highly recommended!"
"SMEPayroll is a very powerful tool and I thank the SME Payroll account manager for actively assisting me several times. The software is also regularly updated base on the requirements of Singapore law."
"SMEPayroll is so simple to use that I didn’t even need to look at the instructions, it was self-explanatory and user-friendly. I would have no hesitation in recommending SMEPayroll to any business looking for excellence in product and service."
"We have been using SME Payroll product for more than 4 years now. We are impressed with simple ways of processing payroll, bank & CPF payroll feeds and continuous updates to the system. Keep up the good work!"
"With reference to the payroll as a client, we are satisfied with the software. Its veryuser-friendly, easy to use & the support is very efficient. After the payroll has been install in the company our job has really been smooth & efficient. We wish SMEPayroll to continue like the same."
"I have been working with SME Payroll software for years now and I have been highly satisfied. When there is any issue with regards to upgrades, the team is just a phone call away. They are comfortable to work remotely and fix pretty much any problem in that manner. Working with a reliable system is important. This is why you would want to work with SMEPayroll."
"We are using SMEPayroll since the year 2008 the year in which we incorporated Goodwood. It is running very well and it’s very user-friendly. We are satisfied with your support team as well. They are prompt in their responses. They provide us updates periodically which we really appreciate. Keep it up and all the best to A&B for its future way."
"I am very glad that the support team has been giving very good support. The support team is supportive and has been providing my company an excellent tech support. The support team is understanding, patience and provides me with a very detailed understanding of the software usage. I just want to say thank you to the support team for his excellence service."
"SMEPayroll provided a comprehensive training session for us to learn how to operate the system. With the use of the software, we were able to generate payrolls faster and more efficiently. SMEPayroll also comes with “Alerts and Reminders” which sends compliance updates automatically when declared, and has eased the overall HR process for us as an SME."
"SMEPAYROLL has proven to be the right choice for us. It offers more than sufficient modules and possibilities, inclusive departments, leave management, progress management, e-filing of CPF and IRAS and much more. The support of the helpdesk is quick and to the point and the people are always willing to go the extra mile to help and advise."
"SME payroll is user friendly and easy to use. It has comprehensive features as it includes leave, birthday, passport expiry reminders etc. IT support is also prompt and usually solves my issues within a day or 2 providing me with a smooth and uninterrupted experience. SME Payroll also listens to our needs and feedback and is quick to update and incorporate changes in the system when necessary."
"We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful."
"Sales and after-sales customer service are commendable. Technical support is also very supportive."
"We are happy to use SME payroll for our office. They are very supportive."
"We are writing to appreciate your Company for providing us SMEPayroll software that is well supporting our administrative and accounting function for our business requirement. Our accounts department has been using the SMEPayroll for many years. We wish to comment on the fact that despite our relatively high transaction volume, we are pleased and satisfied with the performance of the software in terms of its overall reliability and user-friendly Features that even our marketing department is able to extract figure for their planning and monthly report."
"We Thankful to you for your Great Support on these much of days and in upcoming period also. I really appreciate your Supporting team, whenever we request for Clarification – within a few Minutes we will get Clarified reply from either in call or by TeamViewer. Over Telephone call also your team will reply to our queries in very polite and respectful manner with Clear picture, it’s really appreciable. We are more comfort proceed our payroll process in SME payroll."
Jovie is quick in helping us when we're encountering issues with the system. She is fast to respond and have a patience to explain why we encountered the problem. thumbs up for her.
Sam is very helpful and efficient! I always look for him if I need help with smepayroll portal and he will always try his his best to give me a quick solution. Thank you Sam.
I would like to thank you Sam for helping me. Very fast response and he also will try his best to solve all the problem for me.
Satisfied with it. I recommend this product to everyone. It is very convenient and customer service is very reactive.
We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful. Smepayroll is very user friendly and easy to use. "I want to give 5 stars for Mr Amandeep Singh for the Mesmeric and Best support "
Good Product & Service, Being using it for over 5 years and very satisfied. Thanks to the SMEPayroll Team.
I can get answer soon after i drop inquiries. If I am not sure how to solve the issue, they can always support me by remote control and show me how to do it. it can help me to understand the system more. They are very helpful.
The support of the help desk is quick and to the point and the people are always willing to go the extra mile to help and advice..We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful Personally i want to thank Mr Amandeep Singh for his dedication to the clients relationship and best ever support.
Reliable and operational for Payroll work. All standard formulas that are according to MOM laws. Mr Amandeep singh is so supportive and best ever giving in instant and best support.
We are using the SME Payroll from the past one year and it is a complete packaged application that covers all the major pain points of the end user regarding HR and Payroll. The support team for SME payroll is also very active in responding to any query raised from the end user. They are so humble to serve you for your query. And it would be a little biased if I will not mention the name of Amandeep. He is the man who mostly interacted with me to resolve any of my issues regarding SME. He is such a kind, humble person that always makes it sure to address all the issues of the end user efficiently. He is one gem of a person really. Keep rocking man!
Our company,SAINTMARC PL. have been using the SMEPAYROLL software from Jan 2016.The system is user-friendly and meets all our requirements of a HR/payroll software. Features that we find extremely useful are: - Employee records are easily stored and retrievable, and it allows us to attach scanned images of NRIC,Certificates,etc. The dashboard provides a good overview of important dates, e.g pending employee confirmation and pass expiry dates - Monthly payroll becomes a breeze.The system is able to compute different salary rates on weekday,weekends and public holidays, among others.It generates the CPF and bank IBG files,in a format that is compatible with CPF Board and the bank for easier submission - The year-end IR8A submission is made simpler,as it will generate the IR8A for all employees.Their system is compatible with IRAS. Overall,the software is straightforward and after the sessions of training prior to using it, we were able to use it effectively.On top of that, SMEPAYROLL has for two year provided timely assistance any time we have inquiries or issues.Their trainers have been extremely helpful and attentive to our needs. We will continue to use the SMEPAYROLL software for a long time.