Service Agreement

  • PeopleCentral Service Agreement

    The purpose of this Agreement (hereafter referred to as the “Agreement”) is to precede a contract arrangement under which Company will provide Web Hosting services on behalf of Client.

  • TERMS

    Subject to the terms and conditions of this Agreement, the Company will provide PEOPLECENTRAL Application Web Hosting services for Client subject to the following terms:

    1. Length of Service
      Client agrees to an initial twelve (12) month contractual term of service (“Term”).
    2. Service Start Date
      The first payment plus setup charges, if any, shall be due in advance of any service provided. Service shall begin upon Company receipt of payment for such first Term of service or upon a mutually agreed upon alternate date.
    3. Renewal
      This Agreement will automatically renew for successive twelve (12) month Terms unless cancelled in writing by either party at least 30 days prior to the end of Term renewal date. Renewal prices are subject to change. Renewal of services by Client indicates agreement to any Contract revisions and price changes. Renewal fees for the following term will be automatically invoiced to Client’s account.
  • SUBSCRIPTION

    Annual Subscription and includes the following:

    • It is a Managed Shared Hosting for PEOPLECENTRAL application only, on our private Server secured by SSL.
    • Secured URL shall be provided to access the PEOPLECENTRAL Application.
    • 1GB of uploaded document space.
    • Automated Daily backup of PEOPLECENTRAL Application database.
    • Database retention is of the last 7 days from the current date.
    • Any new MOM compliance or updates are automatically updated to the server.
    • No physical or remote Access to Hosting Server under any conditions.
  • TERMS OF PAYMENT

    Terms of payment are C.O.D. unless credit approval has been granted by Company. If credit approval has been granted, credit terms are net 10 days upon receipt of invoice. We reserve the right to revoke any credit extended if payment is in arrears for more than 30 days.

  • PROPRIETARY INFORMATION

    Proprietary information exchanged here under shall be treated as such by Client. This information shall include, but not be limited to, the provisions of this Agreement, product and services information and pricing. Client further agrees not to decompose, disassemble, decode or reverse engineer any Company program, code or technology delivered to Client or any portion thereof.

  • CENSORSHIP

    Company will exercise no control whatsoever over the content of the information passing through the network, email or website.

  • WARRANTIES

    Company makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Company also disclaims any warranty of merchantability or fitness for any particular purpose and will not be responsible for any damages that may be suffered by Client, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of Client. Use of any information obtained by way of Company is at Client's own risk, and Company specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of an end-to-end connection. Company does not represent guarantees of speed or availability of end-to-end connections. Company expressly limits its damages to Client for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. Company specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

  • TRADEMARKS AND COPYRIGHTED MATERIAL

    Client warrants that it has the right to use any applicable trademarks or copyrighted material used in connection with this service.

  • TERMINATION / CANCELLATION

    Company may terminate this Agreement at its sole discretion upon the occurrence of one or more of the following events:

    1. failure to comply with any provisions of the Agreement upon receipt of written notice from Company of said failure,
    2. appointment of Receiver or upon the filing of any application by Client seeking relief from creditors,
    3. upon mutual agreement in writing of Company and Client.
    4. No cancellation of hosting service once order is confirmed.
    5. No refund for early termination of hosting contract.
    6. Early termination of hosting cannot be exchanged for extension of Support & Maintenance period of the application.
  • DISPUTES

    If legal proceedings are commenced to resolve a dispute arising out of, or relating to, this Agreement, the prevailing party shall be entitled to recover all costs, legal fees, and expert witness fees as well as any costs or legal fees in connection with any appeals.

  • INDEMNIFICATION

    Client shall indemnify and hold Company harmless from and against any and all claims, judgments, awards, costs, expenses, damages, and liabilities (including reasonable attorney fees) of whatsoever kind and nature that may be asserted, granted, or imposed against Company directly or indirectly arising from or in connection with Client's marketing or support services of the product or services or the unauthorized representation of the product and services or any breach of this Agreement by Client.

  • GENERAL

    If any provision of this Agreement is held to be unenforceable, the enforceability of the remaining provisions shall in no way be affected or impaired thereby. This Agreement shall be governed by and construed in accordance with the laws of Singapore. A failure by any party to exercise or delay in exercising a right or power conferred upon it in this Agreement shall not operate as a waiver of any such right or power.

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10+

Years

1000+

Clients Served

100k

Employees

35

Team Members

100+

Testimonials

4.2

Google Reviews

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Why Smepayroll

Customer Testimonials

Find out how our clients thrive using one of the best singapore's payroll software.

Yin Kang

“I find this software very user-friendly and is suited for computer users of all proficiency levels. For myself, every month it only takes me 10 -15 minutes to do up the payroll for the entire company.”

Yin Kang
HR - Goh Boon Kok
Jenny Foo

"We are happy and satisfied with SMEPayroll software and the better tech support provided for the user. This software is user friendly and the support team is very responsive and helpful. Highly recommended!"

Jenny Foo
HR & Admin Manager - U Pins
Lucas Seah

"SMEPayroll is a very powerful tool and I thank the SME Payroll account manager for actively assisting me several times. The software is also regularly updated base on the requirements of Singapore law."

Lucas Seah
MD - Execllence Singapore
Jennifer R. Crizaldo

"SMEPayroll is so simple to use that I didn’t even need to look at the instructions, it was self-explanatory and user-friendly. I would have no hesitation in recommending SMEPayroll to any business looking for excellence in product and service."

Jennifer R. Crizaldo
HR Officer - Cem Pyramid
Vishal Attal

"We have been using SME Payroll product for more than 4 years now. We are impressed with simple ways of processing payroll, bank & CPF payroll feeds and continuous updates to the system. Keep up the good work!"

Vishal Attal
Director - Kaira Global
Kalavathi

"With reference to the payroll as a client, we are satisfied with the software. Its veryuser-friendly, easy to use & the support is very efficient. After the payroll has been install in the company our job has really been smooth & efficient. We wish SMEPayroll to continue like the same."

Kalavathi
Accounts - CKR Contract Services
Katherine

"I have been working with SME Payroll software for years now and I have been highly satisfied. When there is any issue with regards to upgrades, the team is just a phone call away. They are comfortable to work remotely and fix pretty much any problem in that manner. Working with a reliable system is important. This is why you would want to work with SMEPayroll."

Katherine
Principal - The Little House (Montessori)
Surjit Mehendale

"We are using SMEPayroll since the year 2008 the year in which we incorporated Goodwood. It is running very well and it’s very user-friendly. We are satisfied with your support team as well. They are prompt in their responses. They provide us updates periodically which we really appreciate. Keep it up and all the best to A&B for its future way."

Surjit Mehendale
A/C Manager - Goodwood Ship
Jono Law

"I am very glad that the support team has been giving very good support. The support team is supportive and has been providing my company an excellent tech support. The support team is understanding, patience and provides me with a very detailed understanding of the software usage. I just want to say thank you to the support team for his excellence service."

Jono Law
A/C Manager - Absolute Career Enterprise
Michelle Ng

"SMEPayroll provided a comprehensive training session for us to learn how to operate the system. With the use of the software, we were able to generate payrolls faster and more efficiently. SMEPayroll also comes with “Alerts and Reminders” which sends compliance updates automatically when declared, and has eased the overall HR process for us as an SME."

Michelle Ng
Manager - Pink Apple
Hans Van Roosmalen

"SMEPAYROLL has proven to be the right choice for us. It offers more than sufficient modules and possibilities, inclusive departments, leave management, progress management, e-filing of CPF and IRAS and much more. The support of the helpdesk is quick and to the point and the people are always willing to go the extra mile to help and advise."

Hans Van Roosmalen
MD - Wolero
Susan Ling

"SME payroll is user friendly and easy to use. It has comprehensive features as it includes leave, birthday, passport expiry reminders etc. IT support is also prompt and usually solves my issues within a day or 2 providing me with a smooth and uninterrupted experience. SME Payroll also listens to our needs and feedback and is quick to update and incorporate changes in the system when necessary."

Susan Ling
CA - Timeplus Business Concepts
Kellie Webster

"We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful."

Kellie Webster
Office Manager - The Butcher
Lorena Cruz

"Sales and after-sales customer service are commendable. Technical support is also very supportive."

Lorena Cruz
A/C Executive - Duprex (S)
Fatima Gani

"We are happy to use SME payroll for our office. They are very supportive."

Fatima Gani
Employee - Vulpes Investment Management
FV Soma

"We are writing to appreciate your Company for providing us SMEPayroll software that is well supporting our administrative and accounting function for our business requirement. Our accounts department has been using the SMEPayroll for many years. We wish to comment on the fact that despite our relatively high transaction volume, we are pleased and satisfied with the performance of the software in terms of its overall reliability and user-friendly Features that even our marketing department is able to extract figure for their planning and monthly report."

V Soma
Director - Glomax Maintenance
ArulJ

"We Thankful to you for your Great Support on these much of days and in upcoming period also. I really appreciate your Supporting team, whenever we request for Clarification – within a few Minutes we will get Clarified reply from either in call or by TeamViewer. Over Telephone call also your team will reply to our queries in very polite and respectful manner with Clear picture, it’s really appreciable. We are more comfort proceed our payroll process in SME payroll."

Arul.J
Admin Executive - Universal Solution

case studies

Below are a few of the case studies showcasing our commitment to deliverables.

Singapore Petroleum Corporation

SMEPayroll customized solution enabled SPC in providing a solution to all its40 service stations making it convenient for the stations to manage the payroll as well as HR activities as an individual entity, with global management for the head office.

Glomax Maintenance Services

GMS’s Management team possesses a wealth of experience spanning several decades. GMS needed an HR & Payroll solution that could accommodate various scenarios and options, as a family-orientedculture GMS didn’t want to leave any employee behind.

Snip Avenue

Snip Avenue has been using SME payroll for about 8 years to date. SME Payroll is a user-friendly software that suits the needs and wants of our requirements. We would highly recommend the use of SME Payroll.

SMEPayroll Reviews

Below are a few of the client reviews showcasing our commitment to deliverables.

M

MARY-ANN AC

Jovie is quick in helping us when we're encountering issues with the system. She is fast to respond and have a patience to explain why we encountered the problem. thumbs up for her.

F

felcia ang

Sam is very helpful and efficient! I always look for him if I need help with smepayroll portal and he will always try his his best to give me a quick solution. Thank you Sam.

K

Ke Min Boon

I would like to thank you Sam for helping me. Very fast response and he also will try his best to solve all the problem for me.

D

Divya Gupta

Satisfied with it. I recommend this product to everyone. It is very convenient and customer service is very reactive.

A

Amy Tiong

We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful. Smepayroll is very user friendly and easy to use. "I want to give 5 stars for Mr Amandeep Singh for the Mesmeric and Best support "

S

Sarena Duran

Good Product & Service, Being using it for over 5 years and very satisfied. Thanks to the SMEPayroll Team.

M

Maki Kuratani

I can get answer soon after i drop inquiries. If I am not sure how to solve the issue, they can always support me by remote control and show me how to do it. it can help me to understand the system more. They are very helpful.

G

Gloria Barroga

The support of the help desk is quick and to the point and the people are always willing to go the extra mile to help and advice..We are very happy with the SMEPayroll software and feel that the tech support provided is fast, efficient and helpful Personally i want to thank Mr Amandeep Singh for his dedication to the clients relationship and best ever support.

J

Judith

Reliable and operational for Payroll work. All standard formulas that are according to MOM laws. Mr Amandeep singh is so supportive and best ever giving in instant and best support.

W

Waleed Bin Afzal

We are using the SME Payroll from the past one year and it is a complete packaged application that covers all the major pain points of the end user regarding HR and Payroll. The support team for SME payroll is also very active in responding to any query raised from the end user. They are so humble to serve you for your query. And it would be a little biased if I will not mention the name of Amandeep. He is the man who mostly interacted with me to resolve any of my issues regarding SME. He is such a kind, humble person that always makes it sure to address all the issues of the end user efficiently. He is one gem of a person really. Keep rocking man!

Y

Yuzhu

Our company,SAINTMARC PL. have been using the SMEPAYROLL software from Jan 2016.The system is user-friendly and meets all our requirements of a HR/payroll software. Features that we find extremely useful are: - Employee records are easily stored and retrievable, and it allows us to attach scanned images of NRIC,Certificates,etc. The dashboard provides a good overview of important dates, e.g pending employee confirmation and pass expiry dates - Monthly payroll becomes a breeze.The system is able to compute different salary rates on weekday,weekends and public holidays, among others.It generates the CPF and bank IBG files,in a format that is compatible with CPF Board and the bank for easier submission - The year-end IR8A submission is made simpler,as it will generate the IR8A for all employees.Their system is compatible with IRAS. Overall,the software is straightforward and after the sessions of training prior to using it, we were able to use it effectively.On top of that, SMEPAYROLL has for two year provided timely assistance any time we have inquiries or issues.Their trainers have been extremely helpful and attentive to our needs. We will continue to use the SMEPAYROLL software for a long time.

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