Types of Employee Claims in HRMS: Navigating Workplace Issues

Human Resource Management Systems (HRMS) have become indispensable tools in this regard. This comprehensive guide explores the various types of employee claims in HRMS, helping organizations and HR professionals understand and address workplace issues effectively.

Understanding Employee Claims

Employee claims are formal requests or complaints made by employees concerning workplace matters. These claims can pertain to a wide range of issues, from compensation disputes to allegations of harassment. HRMS, equipped with robust features, streamline the management of these claims, ensuring timely resolution and compliance with labor laws.

Types of Employee Claims

1. Salary and Overtime Claims

Employees may file claims related to unpaid wages, overtime discrepancies, or incorrect salary calculations. HRMS systems can track working hours, overtime, and ensure accurate payroll processing, reducing the likelihood of such claims.

2. Harassment and Discrimination Claims

Claims related to harassment or discrimination based on gender, race, age, or other factors require sensitive handling. HRMS can maintain detailed records of incidents, investigations, and resolutions while ensuring confidentiality.

3. Leave and Absence Claims

Employees may request leaves or dispute records of their leave balances. HRMS helps manage leave requests, tracks available leave balances, and automates leave approval processes.

4. Benefits and Insurance Claims

Issues regarding health insurance coverage, pension plans, or other benefits can be addressed through HRMS. These systems ensure accurate enrollment, coverage, and seamless benefits management.

5. Performance Appraisal Claims

Claims may arise from dissatisfaction with performance evaluations or disagreements over ratings. HRMS systems facilitate transparent performance appraisal processes and store appraisal records securely.

6. Workplace Injury and Safety Claims

Employees injured on the job may file claims for compensation or dispute workplace safety practices. HRMS can track incidents, injuries, and safety compliance, aiding in claim resolution and prevention.

7. Termination and Severance Claims

When employees are terminated, disputes can arise regarding severance packages, notice periods, or reasons for termination. HRMS ensures that termination processes adhere to labor laws and company policies.

8. Whistleblower Claims

Employees reporting unethical or illegal activities within the organization may seek protection from retaliation. HRMS can help maintain confidentiality and monitor compliance with whistleblower protection laws.

Navigating Employee Claims with HRMS

HRMS systems offer several advantages when dealing with employee claims:

  • Efficient Data Management: HRMS maintains accurate and accessible records of claims, supporting documentation, and resolutions.
  • Automated Workflows: These systems automate claims processing, ensuring that claims are routed to the appropriate personnel for investigation and resolution.
  • Compliance Assurance: HRMS helps organizations remain compliant with labor laws by tracking claim-related activities and deadlines.
  • Analytics and Reporting: HRMS generates reports on claim trends, helping organizations identify recurring issues and implement preventive measures.
  • Employee Self-Service: Some HRMS platforms offer employee self-service portals, enabling employees to file claims and check claim statuses independently.

How SME Payroll’s HRMS & Payroll Software Solution Helps in this!

SME Payroll’s HRMS & Payroll Software Solution is designed to seamlessly integrate with HR processes, including claim management. Here’s how it aids in navigating employee claims:

  • User-Friendly Interface: Our HRMS solution offers an intuitive interface, making it easy for HR professionals to manage and track employee claims efficiently.
  • Workflow Automation: SME Payroll automates claim workflows, ensuring that claims are promptly directed to the right personnel for resolution.
  • Compliance Assistance: Our HRMS solution includes compliance features that help organizations stay up-to-date with labor laws and regulations, reducing legal risks.
  • Advanced Analytics: SME Payroll’s HRMS provides in-depth analytics and reporting tools to identify claim trends, enabling proactive measures to prevent recurring issues.
  • Employee Empowerment: With self-service features, employees can access the system to file claims and check their status, reducing HR’s administrative burden.


Effectively managing employee claims is essential for fostering a harmonious workplace. HRMS systems streamline the process, ensuring timely resolution and compliance with labor laws. By understanding the various types of employee claims and leveraging HRMS technology, organizations can create a conducive work environment where claims are handled efficiently, promoting employee satisfaction and organizational success.


Ques 1: How can HRMS assist in managing harassment and discrimination claims?

Ans 1: HRMS can record incidents, investigations, and resolutions confidentially, ensuring that such claims are handled sensitively and professionally.

Ques 2: What benefits does HRMS offer in tracking workplace injuries and safety compliance?

Ans 2: HRMS systems help track incidents, injuries, and safety compliance, aiding in claim resolution and preventing future accidents.

Ques 3: How can HRMS automate leave approval processes?

Ans 3: HRMS automates leave request submissions and approvals, reducing administrative overhead and ensuring accurate leave management.

Ques 4: What role does HRMS play in maintaining accurate payroll records?

Ans 4: HRMS systems track working hours, overtime, and ensure accurate payroll processing, reducing the likelihood of salary-related claims.

Ques 5: Can HRMS help in preventing recurring claim issues?

Ans 5: Yes, HRMS generates reports on claim trends, enabling organizations to identify recurring issues and implement preventive measures.

Ques 6: Are HRMS systems secure for maintaining sensitive claim data?

Ans 6: Yes, HRMS platforms prioritize data security and confidentiality, ensuring that sensitive claim information is protected.

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Singapore Petroleum Corporation

SMEPayroll customized solution enabled SPC in providing a solution to all its40 service stations making it convenient for the stations to manage the payroll as well as HR activities as an individual entity, with global management for the head office.

Glomax Maintenance Services

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Snip Avenue

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Jovie is quick in helping us when we're encountering issues with the system. She is fast to respond and have a patience to explain why we encountered the problem. thumbs up for her.


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Amy Tiong

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Maki Kuratani

I can get answer soon after i drop inquiries. If I am not sure how to solve the issue, they can always support me by remote control and show me how to do it. it can help me to understand the system more. They are very helpful.


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Reliable and operational for Payroll work. All standard formulas that are according to MOM laws. Mr Amandeep singh is so supportive and best ever giving in instant and best support.


Waleed Bin Afzal

We are using the SME Payroll from the past one year and it is a complete packaged application that covers all the major pain points of the end user regarding HR and Payroll. The support team for SME payroll is also very active in responding to any query raised from the end user. They are so humble to serve you for your query. And it would be a little biased if I will not mention the name of Amandeep. He is the man who mostly interacted with me to resolve any of my issues regarding SME. He is such a kind, humble person that always makes it sure to address all the issues of the end user efficiently. He is one gem of a person really. Keep rocking man!



Our company,SAINTMARC PL. have been using the SMEPAYROLL software from Jan 2016.The system is user-friendly and meets all our requirements of a HR/payroll software. Features that we find extremely useful are: - Employee records are easily stored and retrievable, and it allows us to attach scanned images of NRIC,Certificates,etc. The dashboard provides a good overview of important dates, e.g pending employee confirmation and pass expiry dates - Monthly payroll becomes a breeze.The system is able to compute different salary rates on weekday,weekends and public holidays, among others.It generates the CPF and bank IBG files,in a format that is compatible with CPF Board and the bank for easier submission - The year-end IR8A submission is made simpler,as it will generate the IR8A for all employees.Their system is compatible with IRAS. Overall,the software is straightforward and after the sessions of training prior to using it, we were able to use it effectively.On top of that, SMEPAYROLL has for two year provided timely assistance any time we have inquiries or issues.Their trainers have been extremely helpful and attentive to our needs. We will continue to use the SMEPAYROLL software for a long time.

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